SAFE TRAVEL PROGRAM

 

Due to the spreading of the Covid-19 pandemic the world is bravely facing a new challenge.

In this difficult moment we perfectly understand your concern about traveling. We have been proposing to you since months our “SAFE TRAVEL Program” for helping you to save your reservation and permit you to arrange the travel you dream without stress.

From today on, this program has a new structure and is divided into two tools:

SAVE YOUR MONEY – SAVE YOUR TRAVEL


SAVE YOUR MONEY

This guarantee, that is not mandatory, allows you to peacefully dream your travel without risks!

Indeed, with the payment of a small guarantee fee, you will be guaranteed from the coronavirus pandemic for all the amount of your travel, till a few days before the departure!

 

WHAT SAVE YOUR MONEY IS?

SAVE YOUR MONEY is a form of payment guarantee that allows you to be totally refunded in case that, due to the coronavirus pandemic spreading, you cannot enjoy the travel you booked!

 

HOW DOES SAVE YOUR MONEY WORKS?

IS EASY: throughout the payment of a guarantee fee, your deposits or final payments will be 100% guaranteed from any effect generated by the coronavirus pandemic for all the amount of your travel, till a few days before the departure!

In detail, SAVE YOUR MONEY allows you the possibility of 100% refund within 5 days from the date of departure, exclusively upon the occurrence of one (or more than one) of these specific conditions:

  • Lock-down activation in the customer’s country of departure

  • Lock-down activation in the customer’s city / district

  • Blocking of flights to enter Italy / Schengen area / UK from the customer’s country

  • Lock-down activation in the Schengen + UK area

  • Lock-down activation in Italy

  • Lock-down activation in the city / neighborhood where the hotel is located

  • Hotel closure for reasons due to Covid-19

  • Proven Covid-19 infection or traveler quarantine activation

Furthermore, the guarantee fee will be confirmed free for you if you postpone your reservation with us till 6 months after the original date of departure.

WHICH SERVICES CAN I MANAGE WITH SAVE YOUR MONEY?

SAVE YOUR MONEY allows you to guarantee all your bookings!  Hotel, transfer, guided tours, excursions, regular or tailor made tours: you can guarantee the money you spent for the reservation of all these services!

 

WHEN I CAN USE SAVE YOUR MONEY ?

From now on, until the covid-19 pandemic emergency will be over, SAVE YOUR MONEY will help you to protect your reservations of all our services and tours. You can follow with your reservations as usual and, adding to the regular price the guarantee fee, your regular payment will be 100% guaranteed until 5 days before the departure!

 

HOW MUCH SAVE YOUR MONEY COSTS?

The guarantee fee of SAVE YOUR MONEY is a general fee of 60,00€ that needs to be added to the price of the services you booked!***

In case of the generation of the conditions indicated above, related to the spreading of the coronavirus pandemic, the regular price of the services will be totally refunded to you for cancellations until 5 days before the departure!

Furthermore, the guarantee fee will be confirmed free for you if you postpone your reservation with us till 6 months after the original date of departure.


 

SAVE YOUR TRAVEL

WHAT SAVE YOUR TRAVEL IS?

SAVE YOUR TRAVEL  is a flexible booking service thought for this health emergency period.

In case that, due of covid-19 emergency, you will not be allowed to enjoy your travel with us, you’ll receive a voucher to be used for the services you required towards a later trip, the same you booked.**

 

HOW DOES SAVE YOUR TRAVEL WORKS?

  • IF YOU HAVE A RESERVATION WITH US and you’re unable to travel, is not necessary to cancel it! We will postpone your travel plans giving you a voucher with all the options available for the trip required, as the other 2020 scheduled departures available or, if you prefer, the departures in 2021 for the tour or services required.

  • IF YOU WOULD LIKE TO BOOK A TOUR WITH US enjoying all our exclusive proposals, you can arrange it and ask us about a quotation as always. In case you will not be allowed to enjoy the travel, we will postpone your reservation for any other moment! *

 

 WHICH SERVICES CAN I MANAGE WITH SAVE YOUR TRAVEL?

SAVE YOUR TRAVEL allows you to save all your bookings!

Hotel, transfer, guided tours, excursions, regular or tailor made tours: you can save your money, postpone your reservation and re-arrange your trip easily!

Arrange the travel of your dreams with us! Choose the regular tour you prefer, with departure from Rome and Milan! Add some pre or post tour service as hotel, transfer, guided tours, excursions or anything else you want!

In case you will not be allowed to enjoy the travel, we will postpone your reservation for any other moment in 2020 or 2021, according to your needs!**

WHEN I CAN USE THE SAVE YOUR TRAVEL VOUCHERS?

From now on, until the covid-19 pandemic emergency will be over, all our services and tours will be included into the SAFE TRAVEL program. You can follow with your reservations as usual and, in case of necessity, you will be allowed to postpone your services for all 2021 or 2022 season.

Eventually peculiar needs will be evaluated according to your necessities. **

 


 info: marketing@europeando.it


SPECIAL BOOKING PROGRAM “SAFE TRAVEL” CONDITIONS

*Any final payments or deposits for an already booked service (in accordance with the conditions set out in the cancellation policy for the services booked) will be included in the voucher that the customer will receive and will be actively transferred for the service in the future booking.
At the moment of the creation of the voucher, Europeando will immediately communicate to the customer any eventual price differences (due to presumed surcharges for different periods or hypothetical minimum variations in the price list 2021) that needs to be paid to confirm the reservation, according to our standard procedure.


** In case of impossibility to enjoy the service originally booked, Europeando will properly communicate to the customer any alternative available for the required period.


*** THE GUARANTEE FEE OF THE “SAVE YOUR MONEY” TOOL IS NOT REFUNDABLE  AND NOT COMMISIONABLE.

The payment of the fee allows you to be refund for the 100% of the price of the services you booked for cancellations made within 5 days from the date of departure, EXCLUSIVELY upon the occurrence of one (or more than one) of these specific conditions:

  • Lock-down activation in the customer’s country of departure

  • Lock-down activation in the customer’s city / district

  • Blocking of flights to enter Italy / Schengen area / UK from the customer’s country

  • Lock-down activation in the Schengen + UK area

  • Lock-down activation in Italy

  • Lock-down activation in the city / neighborhood where the hotel is located

  • Hotel closure for reasons due to Covid-19

  • Proven Covid-19 infection or traveler quarantine activation

After the limit of 5 days before the departure, the regular cancellation policy of the booked service will be apllied in any case. 

Your reservation will be inserted automatically into the “SAVE YOUR TRAVEL” tool that, in accordance with the conditions set out in the cancellation policy for the services booked, allows you to generate a voucher for a future reservation. 

Without the payment of the “SAVE YOUR MONEY” fee, in case of cancellation, in any case the regular cancellation policy will be respected:

  • 100% no-show
  • 70% from 1 to 3 days before the departure
  • 50% from 3 to 14 days before the departure
  • 30% from 14 to 21 days before the departure